Sunday, July 10, 2011

McDonalds Response to My Question

Hello Heather:

Thank you for taking the time to write McDonald's and to share your thoughts with us about our Happy Meals.

I'm sorry you're disappointed with some of our Happy Meal programs. First, please be assured that none of our toys are meant to be gender-restricted. Rather, all of our toys are meant to be enjoyed by all our younger customers -- both girls AND boys.

When we offer a Happy Meal with two different themes, our employees have been specifically trained to ask customers which of the two toys offered that week they would like, and not whether they would like a "girl" toy or a "boy" toy. I'm sorry if you've experienced anything different.

Please be assured, we would never want any of our promotions, games or premium items to disappoint our customers. Because you're a valued customer, your comments are very important to us, and have been shared with our Marketing staff for their on-going review.

Again, thank you for contacting McDonald's. We look forward to serving you for many years to come.
McDonald's Customer Response Center

I kind of want to do a sting or undercover investigation.  I'll talke my Flip Cam with me and record what the Crew Member says when I order a Happy Meal!  I might just do that!

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